Shipping Policy

Thank you for shopping with Winged Sirenny! We are committed to providing you with the best experience from purchase to delivery. Please review our shipping policy below: 

 

Processing Times 

- Orders are processed within 1–3 business days after payment confirmation. 

- Free sample orders may take additional processing time, depending on availability. 

- Orders placed on weekends or holidays will be processed on the next business day. 

 

Shipping Methods 

- We ship from China.

- Shipping rates and delivery times vary based on your location and selected shipping method. Options are displayed at checkout. 

 

Estimated Delivery Times 

Asia: Normaly 2 weeks; Delays: Up to 3 weeks

United States, Canada, Mexico, Europe: Normal: 2–3 weeks; Delays: Up to 4 weeks

Russia, Central & South America, and Other Regions: Normal: 3–7 weeks; Delays: 8 weeks or longer

- Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processing. 

 

Shipping Costs 

- Shipping costs are calculated at checkout based on weight, dimensions, and destination. 

- Free shipping is offered on all items to most countries in the world. 

- Express Shipping is available and delivers within 7 business days. To ensure smooth delivery, please provide a valid phone number when choosing this option.

 

Tracking Information 

- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress. 

 

Customs, Duties, and Taxes 

- International customers are responsible for any customs duties, taxes, or fees imposed by their country. 

- We recommend checking with your local customs office for details. 

 

Lost or Delayed Packages 

- If your package is lost or significantly delayed, please contact us at [email protected] with your order details, and we will assist in resolving the issue. 

 

Returns and Exchanges 

- Please refer to our Return Policy for details about returning or exchanging items. 

 

If you have any questions or need further assistance with shipping, feel free to reach out to us at [email protected]  Thank you for choosing Winged Sirenny for your silk dance prop needs!