FAQ

The fabric is different from what i expected. Is this real silk?

We only use 100% real silk. To have the best floating you need get rid of the creases by a steaming machine. Then the silk is like reborn.

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I'm afraid that I must pay a high duty of this order when it come to my country. Can you mark smaller value?

Yes we always declare small value so the buyer will not pay taxes. And each package is strictly limited under 2kg. By doing so we hope customers do not have to pay any Customs fees or taxes. But sometimes this does not work.

If your order is big please contact us and we will see what needs to be done. 

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The price of fan veils is for 1 piece or 2 pieces?

The prices for all our fans are for 1 pair, which is 2 pieces (1 piece for right hand and 1 piece for left), except those titled "single piece...."

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What if I don't receive the package or item comes defected?

Default free shipping by regular mail takes 2-5 weeks or even longer to deliver. Transportation is subject to many uncertainties: airport security check, weather, holidays, post strike, Customs. Please wait patiently. In most cases the package will arrive. If no updates online for over 3 weeks the package is probably lost. We will refund or send replacement.

If the item you receive is defected please contact us to send photos. We will send you replacement for free. Or refund you.

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What shipping method do you provide? I need this item urgently. Can I have a quicker shipping service?

We offer free shipping by regular mail with tracking number which takes generally 2-5weeks to arrive.

We also have expedited shipping that delivers in 7 working days and costs extra USD23 per order. Please select expedited shipping cautiously because you would be more likely to pay Customs Taxes and VAT.

We are building warehouses in US and Europe so in the future shipping will be much faster.

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How do I know if you have shipped my order? Can I trace my order on website?

For each shipment we make there is a tracking number, which will be given to you via email and is traceable on http://www.17track.net/.

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What is the difference between 5mm and 8mm silk veils?

"mm", short for mommes, is a measurement for fabric's thickness. 5mm fabric has less silk threads than 8mm. 5mm veils are lighter and floating, while 8mm silk veils are stronger and more powerful. 5mm veils are more widely used.

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Do you Custom make fans and veils?

Yes we do. Custom making fans takes about 2 weeks, veils 4~5 weeks. Our way of making veils is very unique and complex, which includes post-treatment. That is why veils take a long time to make.

To custom make we would need images of each color.

Please understand our work is by hand and eye. Please be tolerant of little differences.

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I forgot my passwords. Can you reset it for me?

Yes i can. And you also reset your passwords with your registered email. If you don't receive the email with new passwords, please make sure to check your junk mails.

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